While a Maintenance Plan is in effect, you are entitled to any number of FREE upgrades to your products as they become eligible for upgrades.
Upgrades are defined as changes to the major or minor version number and are enhancements to the software (i.e. upgrading from version 2.0 to 2.1 or 2.0 to 3.0).
While a Maintenance Plan is in effect, you get unlimited support for your products including phone, email, and website support.
Without a Maintenance Plan only email and website support is available.
Note: Support does not include Reaction Plan development.
While a Maintenance Plan is in effect, you are entitled to 10% off the price of training and/or implementation.